FAQ

Frequently Asked Questions

What products do you sell?

We sell handcrafted mugs and hair accessory gifts, perfect for yourself or as a thoughtful present.

Where do you ship to?

We ship across the UK and Europe. Shipping times and rates vary by location.

How long does delivery take?

Standard delivery typically takes 3–7 business days within the UK. European orders may take longer.

Can I return or exchange an item?

Yes! Please refer to our Refund Policy for full details on returns and exchanges.

Are your products handmade?

Yes, all of our products are handcrafted with care and attention to detail.

How do I contact you?

You can reach us via our contact page or by emailing us directly. We aim to respond within 1–2 business days.